Privacy Policy
Effective date: 7 October 2026
1. Introduction
Lion Rocker Health respects your privacy and is committed to protecting the personal information and health information we hold about you.
This Privacy Policy explains how Lion Rocker Health collects, holds, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
As a provider of health services, we recognise that information concerning your health is particularly sensitive. We take our obligations to protect this information seriously.
This Privacy Policy applies to personal information collected by Lion Rocker Health through our clinics, website, online services, booking systems, forms, telephone, email and other interactions with us.
2. About Lion Rocker Health
Lion Rocker Health provides allied health and wellbeing services, including physiotherapy, Pilates, remedial massage and related health and rehabilitation services.
In providing these services, we may need to collect and hold personal information and health information about our clients.
Health information is sensitive information under the Privacy Act and is subject to additional privacy protections.
3. What personal information do we collect?
The information we collect will depend on the services you request and your interactions with us.
Personal information we may collect includes:
- full name;
- date of birth;
- gender, where relevant to the services provided;
- residential, postal and email addresses;
- telephone and mobile numbers;
- emergency contact details;
- Medicare details;
- private health insurance details;
- Department of Veterans’ Affairs (DVA) details, where applicable;
- Workers Compensation or Motor Vehicle Accident claim information, where applicable;
- NDIS information, where applicable;
- payment and billing information;
- appointment and attendance information;
- information provided through registration, intake and assessment forms; and
- information you provide to us when communicating with our team.
Where necessary to provide healthcare services, we may also collect health information, including:
- medical history;
- current and previous injuries;
- illnesses and health conditions;
- symptoms;
- treatment history;
- medications;
- information about your physical condition and functional capacity;
- information contained in referrals or reports from other healthcare professionals;
- treatment and rehabilitation records;
- clinical notes;
- assessments and test results; and
- other information reasonably necessary to provide healthcare services.
4. How do we collect personal information?
Where reasonably practicable, we collect personal information directly from you.
This may occur when you:
- make an appointment;
- attend one of our clinics;
- complete a registration, intake or consent form;
- participate in an assessment or treatment;
- contact us by telephone, email or through our website;
- communicate with our reception or clinical team;
- make a payment or submit an insurance claim;
- provide feedback;
- subscribe to communications;
- participate in a promotion, competition or survey; or
- otherwise interact with Lion Rocker Health.
In some circumstances, we may collect information from other sources, including:
- your referring doctor;
- another healthcare professional involved in your care;
- a hospital or medical practice;
- your insurer or funding provider;
- your employer or claims manager, where relevant;
- a person authorised to act on your behalf; or
- another person or organisation where permitted or required by law.
5. Artificial Intelligence and Automated Technologies
Lion Rocker Health may use, or may in the future use, artificial intelligence (AI), machine-learning technologies, automated systems and other emerging technologies to assist with our business operations and the delivery, administration and improvement of our services.
The use of these technologies may include, where appropriate:
- administrative assistance;
- appointment and customer communications;
- drafting or summarising information;
- transcription or documentation assistance;
- preparing internal business materials;
- customer service and website assistance;
- analysing business or service information;
- improving our website, services and customer experience;
- marketing and communications;
- research, quality assurance and service improvement;
- assisting healthcare professionals with administrative or information-management tasks; and
- other legitimate business or healthcare-related purposes.
5.1 Use of health information with AI
Where AI or automated technologies are used in connection with health information, Lion Rocker Health will take reasonable steps to ensure that the use, disclosure and handling of that information complies with applicable privacy laws and our obligations as a healthcare provider.
We will not use AI technology as a substitute for appropriate professional clinical judgement.
Where AI or automated technology is used to assist with a healthcare-related process, appropriately qualified healthcare professionals remain responsible for relevant clinical decisions and patient care.
5.2 Third-party AI providers
Some AI technologies may be supplied by third-party providers.
Where we use a third-party AI provider, information provided to that provider may be processed or stored on systems operated by that provider and, depending on the service, may be processed or stored outside Australia.
We will take reasonable steps to assess the privacy and security arrangements of relevant providers and to ensure that information is handled in accordance with applicable privacy obligations.
Where appropriate, we may use de-identified, aggregated or otherwise minimised information when using AI or automated technologies.
5.3 AI training and use of information
Where practicable, Lion Rocker Health will seek to use AI services that provide appropriate controls regarding the use of information supplied to those services.
We will not knowingly permit a third-party AI provider to use identifiable health information for unrelated purposes, including training its own AI models, where doing so would be inconsistent with applicable privacy laws, our obligations or any consent provided.
Where a particular AI service requires information to be used for additional purposes, we will consider whether appropriate consent, safeguards or other lawful authority is required before using that service.
5.4 Automated decision-making
Lion Rocker Health may use automated technologies to assist with administrative, operational, communications, marketing or other business processes.
Where we use automated decision-making that is subject to specific requirements under applicable privacy legislation, we will provide the information required by law regarding the kinds of decisions involved, the information used and how individuals may seek further information or review.
We do not intend for automated systems to independently replace qualified healthcare professionals in making clinical diagnoses, treatment decisions or other professional healthcare decisions.
Where appropriate, individuals may request human involvement or review of decisions made or assisted by automated systems, subject to applicable laws and the nature of the decision.
6. Why do we collect and use your personal information?
We collect personal information where it is reasonably necessary for our functions and activities.
This includes to:
- provide healthcare and allied health services;
- assess your health, condition, injury or rehabilitation needs;
- develop and manage treatment and rehabilitation plans;
- monitor your progress;
- maintain appropriate clinical records;
- communicate with you about your appointments and treatment;
- coordinate your care with other healthcare professionals;
- process payments and invoices;
- process private health insurance, Medicare, DVA, Workers Compensation, Motor Vehicle Accident or NDIS-related matters where applicable;
- respond to enquiries and requests;
- manage feedback and complaints;
- improve the quality and effectiveness of our services;
- undertake quality assurance and business administration;
- manage our relationship with you;
- meet our legal, professional and regulatory obligations;
- protect the health, safety and wellbeing of our clients, staff and other people;
- use AI and automated technologies for legitimate purposes as described in this Privacy Policy; and
- undertake other activities permitted or required by law.
7. Consent to collect health information
We will generally obtain your consent to collect health information where required by law.
Consent may be express, such as where you sign a consent form, or may in some circumstances be implied by your actions in seeking and receiving healthcare.
There are circumstances in which health information may be collected without consent where permitted or required by law.
8. What happens if you do not provide information?
You may choose not to provide certain personal information.
However, if you do not provide information that is reasonably necessary for us to provide a service, we may be unable to provide that service or may be unable to provide it safely or effectively.
9. How do we use and disclose your information?
We will use and disclose your personal information for the primary purpose for which it was collected, for a related purpose that you would reasonably expect, where you have consented, or where otherwise permitted or required by law.
This may include disclosing information to:
- healthcare professionals involved in your care;
- other allied health professionals;
- your referring medical practitioner;
- hospitals or other healthcare organisations;
- insurers and funding organisations;
- Medicare, DVA or other relevant government or funding bodies;
- Workers Compensation or Motor Vehicle Accident claim managers;
- NDIS-related parties where applicable;
- service providers who assist us in operating our business;
- professional advisers, insurers or auditors;
- information technology and software providers;
- AI and automated technology providers;
- payment and billing providers; and
- government, regulatory or law-enforcement authorities where disclosure is required or authorised by law.
We will not sell your personal information to third parties.
10. Direct marketing
We may use your contact information to send you information about Lion Rocker Health services, educational information, events, promotions and other communications where permitted by law.
We will comply with applicable direct-marketing and electronic communications laws.
Because health information is sensitive information, we will not use or disclose your health information for direct marketing unless permitted by law and, where required, you have provided the necessary consent.
You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or contacting admin@lionrocker.com.au.
11. Photographs, videos and testimonials
From time to time, Lion Rocker Health may ask clients to participate in photographs, videos, testimonials or other promotional material.
We will seek appropriate consent before using identifiable photographs, videos, testimonials or similar material for marketing, advertising, social media, educational or promotional purposes.
Where consent has been provided:
- we will use the material consistently with the consent provided;
- we will take reasonable steps to use the material appropriately and respectfully;
- we will avoid publishing unnecessary personal or health information;
- we will maintain appropriate records of consent; and
- you may withdraw your consent for future use by contacting us.
If you withdraw consent, Lion Rocker Health will take reasonable steps to stop future use of the material under our control.
12. Website and online services
When you visit or use our website, we may collect information about your interaction with our website and online services.
Depending on the technology and services we use, this may include:
- IP address;
- browser and device information;
- pages visited;
- date and time of visits;
- referring website;
- approximate geographic information;
- website usage information; and
- information submitted through online forms.
We may use cookies, analytics tools, AI-enabled technologies and similar technologies to operate, secure and improve our website and understand how visitors use it.
Where applicable, third-party services used on our website may collect information in accordance with their own privacy policies.
13. Third-party websites and services
Our website may contain links to websites, applications or services operated by third parties.
If you access a third-party website or service, that organisation’s privacy policy will apply to information collected by that organisation.
We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.
14. Overseas disclosure and cloud-based services
Some of the software, technology and service providers used by Lion Rocker Health may store or process information outside Australia.
These providers may include organisations providing:
- cloud storage;
- practice-management software;
- appointment and booking systems;
- email and communications;
- payment processing;
- information technology;
- website hosting;
- AI and machine-learning technologies;
- data analytics; and
- other business-support services.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled consistently with applicable Australian privacy laws.
15. Storage and security of personal information
Lion Rocker Health takes reasonable steps to protect personal information from:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
We may store information electronically and/or in physical records.
The security measures we use may include appropriate access controls, secure systems, staff procedures and other administrative, technical and physical safeguards.
Access to personal information is restricted to people who require access for legitimate business or healthcare purposes.
Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.
16. Data breaches
Lion Rocker Health takes reasonable steps to protect personal information against unauthorised access, loss, misuse and disclosure.
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme where applicable.
Where notification is legally required, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
17. Accuracy of your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete, relevant and up to date.
You can assist us by notifying us if your personal details or circumstances change.
If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that we correct it.
18. Access to your personal information
You generally have a right to request access to personal information that Lion Rocker Health holds about you.
This includes health information contained in your clinical records, subject to applicable legal requirements and any lawful grounds on which access may be refused.
Requests for access should be made in writing to:
Email: admin@lionrocker.com.au
We may ask you to provide sufficient information to verify your identity and locate the relevant records.
19. Correction of your personal information
If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that we correct it.
Requests should be made in writing to:
We will take reasonable steps to correct information where appropriate.
20. Privacy complaints
If you believe Lion Rocker Health has not handled your personal information appropriately, you may make a privacy complaint.
Please contact:
Email: admin@lionrocker.com.au
Please provide sufficient information about your concern to allow us to investigate the matter.
We will acknowledge and investigate your complaint and seek to resolve it within a reasonable period.
We will not charge you for making a privacy complaint.
21. Complaints to the Office of the Australian Information Commissioner
If you are not satisfied with our response, or you believe your privacy complaint has not been appropriately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC is the independent Australian regulator responsible for privacy and information rights under the Privacy Act.
Information about making a privacy complaint is available from the OAIC at:
22. Children and young people
Where we provide services to children or young people, we will handle their personal and health information in accordance with applicable privacy laws and professional obligations.
Depending on the circumstances, we may communicate with a parent, guardian or other authorised representative where this is appropriate or required.
We will take reasonable steps to ensure that information about children and young people is handled appropriately and only accessed or disclosed for legitimate purposes.
23. Anonymity and pseudonymity
Where it is lawful and practicable, you may have the option of dealing with us anonymously or using a pseudonym.
However, this may not be practical when providing healthcare services because we may need to identify you accurately to provide safe and appropriate treatment, maintain clinical records, process payments or meet legal and professional obligations.
24. Changes to this Privacy Policy
Lion Rocker Health may update this Privacy Policy from time to time to reflect changes to:
- our services;
- our information-handling practices;
- technology, including AI and automated technologies;
- applicable legislation; or
- regulatory requirements.
The most current version of this Privacy Policy will be published on www.lionrocker.com.au.
We recommend checking this page periodically for updates.
Last updated: 7 October 2026
25. Contact us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, wish to withdraw a consent, or wish to make a privacy complaint, please contact us.