Background: Maria, a 42-year-old office worker, suffered a right knee injury in a car accident. She was under a claim and has been seeing her GP and a physiotherapist referred by her doctor. After 5 months of treatment since the accident, she still felt limited progress and growing frustration — unsure if her recovery plan was truly helping. What Happened: Maria got in contact with our Accident Injury Expert booked an obligation-free assessment through our team. Our independent consultant reviewed her treatment with her current GP and physiotherapist, listened to her concerns, and identified key areas that needed adjustment. They identified the current management has an emphasis of improving knee muscle strength through exercises prescribed by her physiotherapist. However, it lacks management for Maria’s symptoms hence the ongoing unresolved pain. The exercises given is appropriate for initial stage of recovery, but will need progression to see continuous improvement Despite improvement in strength, little has been done to manage her pain and stiffness in the morning. She had been taking pain medication prescribed by her GP, but stopped because the tablets upset her stomach. Outcome: A detailed report with recommendations was provided to Maria’s GP, physio and insurer. Maria decided to continue her care with her current physiotherapist and received manual therapy, dry needling and electrotherapy to her right knee as recommended. Her knee pain saw noticeable changes in 3 weeks. Maria’s pain improved and only felt it after walking over 5 km. Her stiffness in the morning has also completely resolved. Our Consultant also helped Maria to engage with an Exercise Physiologist, who assisted Maria to progress her exercises. A tailored hydrotherapy and gym program was created and supervised by the EP to improve her knee strength, stability, endurance and range of motion. In 3 months of structured improvement in the pool and gym, Maria knee pain has completely resolved and is able to return to her daily 5 km walk without increase of pain. Maria’s GP was happy with her improvement. The GP completed their final assessment and deemed Maria fully recovered with low risk of recurrence. Maria, her GP, physiotherapist and insurer were happy with the outcomes. Our Injury Consultant refined her therapy approach, sped up her improvement in her pain and mobility – and, most importantly, she regained confidence in her recovery journey.